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How will my order be shipped? 

For Australian orders, we deliver all our orders to you for a flat rate of $6.95.  Depending on your location, we post via Australia Post or Fastway Couriers.

Order Procesing

All Orders shipped 1-2 days business days after you have placed your order with us. Once an order is placed, your tracking order you will registered on your online account when is it shipped or sent via an email for those transacting as a guest. 

Do you ship Internationally? 

HasaKnapp would love for you to receive our sleepwear throughout the world.  HasaKnapp ships to most destinations around the world via Air Mail. Air Mail charges are displayed in Australian Dollars (AUD).

What happens if my order does not arrive?

Please contact Jane Harris on 0403 809 907 or email info@hasaknapp.com.au so we can assist you with this problem.

Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).